Privacy Policy

1. Introduction

MockSphere ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational platform and services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, username, password, and profile details
• Educational Data: Problem submissions, progress tracking, learning preferences, and performance metrics
• Payment Information: Billing details, subscription information, and payment history
• Communication Data: Messages, feedback, and support requests
• User-Generated Content: Problems created, reviews, comments, and other contributions

2.2 Information We Collect Automatically

• Usage Data: Pages visited, time spent, features used, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: Session data, preferences, and analytics information
• Performance Data: System logs, error reports, and technical diagnostics

3. How We Use Your Information

Purpose	Information Used	Legal Basis
Provide Services	Account, Educational, Usage	Contract Performance
Process Payments	Payment, Account	Contract Performance
Improve Platform	Usage, Performance, Educational	Legitimate Interest
Communicate	Contact, Communication	Consent/Contract
Prevent Abuse	Usage, Account, Payment	Legitimate Interest
Legal Compliance	All Categories	Legal Obligation

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

• Payment processors (Stripe, PayPal)
• Cloud hosting and storage providers
• Analytics and monitoring services
• Email and communication services

4.2 Legal Requirements

• Compliance with legal obligations
• Protection of rights and safety
• Enforcement of our terms and policies
• Response to valid legal requests

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Limited access to authorized personnel only
• Regular Audits: Security assessments and vulnerability testing
• Incident Response: Procedures for handling security breaches

5.3 Abuse Prevention and Monitoring

To maintain platform integrity and prevent abuse, we monitor and analyze user behavior patterns, including subscription change frequency and patterns, account creation and usage patterns, payment and billing activities, and system access and interaction logs. This monitoring helps us identify and prevent fraudulent or abusive activities while protecting legitimate users.

6. Your Rights and Choices

6.1 Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a machine-readable format

6.2 Communication Preferences

• Opt out of marketing communications
• Manage notification settings
• Control data sharing preferences

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences, though some features may not function properly if cookies are disabled.

8. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent abuse and maintain security

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are designed to serve learners of all ages, including K-12 students (ages 5-18) and their families. We comply with applicable children's privacy laws including COPPA (Children's Online Privacy Protection Act) for users under 13. For users under 13, we require verifiable parental consent before collecting personal information, and all financial transactions must go through parent accounts. Users aged 13-17 may use certain payment features with appropriate parental permission. We do not knowingly collect personal information from children under 13 without verifiable parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@mocksphere.com
• Address: MockSphere Privacy Team, [Your Address]
• Data Protection Officer: dpo@mocksphere.com